Chatbot services

A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, chatbots are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.

A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, although as of 2019, they are far short of being able to pass the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatbots use sophisticated natural language processing systems, but many simpler ones scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.

Chatbot services are becoming increasingly popular as a way to communicate with customers or help resolve customer service issues. Many chatbots are designed to mimic human conversation, which can make them seem more personal and friendly than traditional customer service options. Chatbots can also help businesses save time and money by automate tasks that would otherwise need to be completed by a human. In addition, chatbots can be available 24/7, which can be a huge benefit for businesses that operate globally or have customers with different time zones. While chatbot services are not a perfect solution for every business, they can be a valuable addition to your customer service arsenal.