In Malaysia, it is not uncommon to see businesses using cliche phrases in their advertising and promotional materials. Some of these phrases are in English, while others are in Malay. While these phrases may be effective in getting the attention of potential customers, they can also be seen as lazy and unoriginal. In this article, we will take a look at some of the most commonly used cliches in Malaysian service businesses, and explore why they may be hurting more than they are helping.
A cliche is a phrase or expression that is used so often that it becomes dull and unoriginal. In Malaysia, there are many service-based businesses that tend to use cliches in their advertising and marketing materials. For example, a popular cliche in the Malaysian service industry is "we go the extra mile for our customers."
It is clear that cliches are deeply entrenched in the Malaysian service industry, and it is unlikely that this will change anytime soon. However, that does not mean that businesses should not try to be more innovative and original in their service delivery. With the right mix of creativity and customer focus, businesses can stand out from the crowd and deliver an exceptional customer experience that will be remembered long after the cliches have been forgotten.
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