Computer telephony integration (CTI) is the use of computer technology to manage telephone calls. It allows the user to integrate and control telephone calls using a computer, which can be used to automate tasks such as call handling, call logging, and caller information display. CTI can be used in a variety of settings, such as call centers, office phone systems, and VoIP systems. CTI can also be used to create custom applications for specific needs. There are many companies that offer CTI services, which can be used to manage and customize a CTI system. These services can be used to add features, such as call recording and call monitoring, to a CTI system. They can also be used to create custom applications, such as a system that can route calls based on the caller's location. CTI services can be used to improve the efficiency of a call center or office phone system. They can also be used to create custom applications that can be used to solve specific problems.
A computer telephony integration project is a service that helps businesses to automate their customer service operations by integrating their customer service software with their telephone system. This allows businesses to take advantage of features such as automatic call distribution, caller ID, and call recording.
The article concludes by stating that the computer telephony integration project services are a great way to save money and time, and that they are a great way to improve customer service.