When you make a purchase through PayPal, you are entitled to a refund if you do not receive the item you paid for, or if the item is significantly different from the seller’s description. If you do receive the item, but it is not as described, you may be entitled to a partial refund. If you are not satisfied with your purchase, you can also request a refund within 180 days of the transaction.
If you paid for something using PayPal, but the item never arrived or was significantly different than described, you can file a dispute in the Resolution Center to get your money back. If the seller doesn’t resolve your problem, you can escalate the dispute to a claim.
Assuming the article is discussing how refunds work for customers who use PayPal to pay for goods or services: When a customer initiates a refund through PayPal, the funds are first returned to PayPal. Then, PayPal will return the money to the customer's original funding source, such as a credit card, debit card, bank account, or PayPal account balance.