Zendesk support services

If you are going to purchase or recently purchased a Zendesk account and don't know how to make it work for your business needs, I'm here to help. The process starts with evaluating your current online support process. Then I will help analyze and come up with Zendesk setup that will fit for your business. Some of common tasks are:Set up notification rulesCustomize email templatesSet up ticket views based on your businessUpdating page layouts / Help Center (Zendesk Guide) - please see my other gig for some examples.Work with triggersWorking with dashboards and reports (Zendesk Explore)Integrate Zendesk with your phone system (Zendesk Talk)Integrate Zendesk to other applications (Salesforce, WooCommerce, Slack, Shopify, Zapier, Wordpress, Hubspot etc) Before placing order, please contact me for some details and requirements.

Before placing order, please contact me for some details and requirements.  I'm a Certified Zendesk Administrator & Guide Specialist with 10+ years experience using/administering/developing Zendesk, hopefully I can help you with your Zendesk need.  If you are going to purchase or recently purchased a Zendesk account and don't know how to make it work for your business needs, I'm here to help. The process starts with evaluating your current online support process. Then I will help analyze and come up with Zendesk setup that will fit for your business. Some of common tasks are:Set up notification rulesCustomize email templatesSet up SLA rulesSet up ticket views based on your businessUpdating page layouts / Help Center (Zendesk Guide) - please see my other gig for some examples.Work with triggersWorking with dashboards and reports (Zendesk Explore)Integrate Zendesk with your phone system (Zendesk Talk)Integrate Zendesk to other applications (Salesforce, WooCommerce, Slack, Shopify, Zapier, etc) Before placing order, please contact me for some details and requirements.

This gig is for Shopify Store Owners. Zendesk is a great tool to streamline your customer inquiries and improve your customer's experience when they reach out to your team. Included in this gig: 1. Integrate your support emaiI address(es) (e.g. info at yourstore.com, support at yourstore.com) to Zendesk.  2. Facebook Page integration (available for certain Zendesk Support plan - or Social Messaging Add-on) 3. Enable Web Widget on your Shopify Store 4. Set up notifications for your customers and support reps based on ticket events 5. Configure up to 10 pre-defined texts (a.k.a macros in Zendesk) to handle frequently asked questions 6. Create views for your support team to categorize tickets (e.g. Refund tickets, Order Status, etc) Please reach out if you have any questions.

4 years of experience with Zendesk products, especially custom developments for Zendesk Support, Zendesk Guide. I have created multiple Zendesk applications / addons with ZAF (Zendesk Apps Framework) to improve support operations.I have created and modified multiple Zendesk Guide themes, to include custom features like: sidebar, in-article table of content, navigation etc. Starting from something easy - apps that help you to utilise Zendesk more efficiently (creating new Macro from Ticket window without needing to go to the settings, cool huh?).Ending up with advanced tools, that utilise multiple API at the same time (Paypal, Stripe, Firebase) to manage purchases, Google APIs to manage files and docs, using Javascript frameworks and libraries (ReactJS, VueJS, momentjs etc.) 1. I will get your requirements;2. present you the best suited actionable plan of what your application will be looking like and behaving like;3. implement the application within agreed period;4. Provide support for your application for an agreed period of time; If you need an application but could not find it in the existing marketplace - I will bring you a solution.

Please contact me first before placing your order. I will help customize your Zendesk Help Center / Zendesk Guide so that it's aligned with your brand. There are 3 type of service that I have: Basic: I will customize ONLY the header, footer, and homepage of your Zendesk Help CenterStandard: I will customize your Zendesk Help Center. You can choose one of the attached designs.Premium: I will design Zendesk Help Center based on your specific requirements. Feel free to ping me if you have any questions :)

Please contact me first before placing your order.

I will help customize your Zendesk Help Center / Zendesk Guide so that it's aligned with your brand. There are 3 type of service that I have:

1. Basic: I will customize the homepage of your Zendesk Help Center
2. Standard: I will customize your Zendesk Help Center. You can choose one of the attached designs.
3. Premium: I will design Zendesk Help Center based on your specific requirement.

Feel free to ping me if you have any questions :)

Our team at Smart Instinct is a partner with Zendesk and has 8 years of experience with Zendesk optimizations, implementations, reporting build-out, as well as agent and admin training. Whether your team just signed up for a Zendesk trial or they have been using Zendesk for years, we can help implement the best practice settings on your behalf. We realize you might not have the time to learn all of the ins and outs of Zendesk, or simply don't have enough time in the day to keep up with your normal workload too. That's where we can come in to assist. In this pack we provide the following: Zendesk for Salesforce & Salesforce for Zendesk App Install & Configuration:Installation & configuration of Zendesk for Salesforce integration in SalesforceSetup of a Zendesk ticket view in SalesforceConfiguration of data sync from Salesforce to ZendeskConfiguration of ticket sync from Zendesk to SalesforceInstallation & configuration of Salesforce app in Zendesk SupportRemoval of the legacy Salesforce Integration, if currently installed Additional Options/Services:Additional revisionsLive admin training on Zendesk & Salesforce apps setupLive agent training on Salesforce app

Our team at Smart Instinct is a partner with Zendesk and has 8 years of experience with Zendesk optimizations, implementations, reporting build-out, as well as agent and admin training. Whether your team just signed up for a Zendesk trial or they have been using Zendesk for years, we can help implement the best practice settings on your behalf. We realize you might not have the time to learn all of the ins and outs of Zendesk, or simply don't have enough time in the day to keep up with your normal workload too. That's where we can come in to assist. In this pack we provide the following: Jira for Zendesk App Install & Configuration:Installation & configuration of Jira for Zendesk app and integration in the Jira Cloud app or Jira Server.Restrict access to the Jira Cloud app for Zendesk admin and agent rolesAdd fields to the Jira app in Zendesk SupportConfigure the issue creation form in Zendesk SupportIf applicable, we can set up a dedicated integration user option Additional Options/Services:Additional revisionsLive admin training on Zendesk & Salesforce apps setupLive agent training on Salesforce app

Zendesk Help Center Customization - branding.  I have more than 150 projects behind. I have +4y experience in Zendesk Developing. I work as moderator of Zendesk official community for Help Center developing things. Do not hesitate to contact me and I'm pretty sure we will make a deal that works for both of us!Please contact me before buying!-Borisav

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